Please note that if you see, “This video file cannot be played. (Error code: )” in the player window, it means that the live stream has not yet been turned on. The stream is typically turned on 15 minutes before the start of the concert.
The image may initially appear blurry for 10-15 seconds as the system determines the appropriate streaming quality level for your device. The quality level can be manually adjusted by clicking on the “HD” button in the lower right corner of the player window, but we suggest keeping it on “Auto”. Selecting too high of a level will cause your stream to be interrupted or freeze.
For best results, make sure your device’s software is up to date. Internet Explorer browser is not recommended due to occasional errors. Recommended browsers include: Google Chrome, Firefox, and Safari.
If you don't hear any sound, please confirm that your device’s volume is turned up and not muted. If you’re on a computer, also click on the speaker icon in the lower left corner of the player window and make sure the the volume is turned up. If you see the speaker icon with an X next to it, your player is muted. Click the icon to unmute.
Please contact us at email@example.com with questions or comments about your streaming experience.